Privacy Policy

Introduction

Knapton Support Services is committed to protecting your privacy and handling your personal information with care and respect. This policy explains what information we collect, how we use it, and how we keep it safe. Our approach is guided by ethical standards consistent with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), as well as applicable privacy expectations in Ontario and Canada.

What We Collect

When you contact us or use our services, we may collect:
- Your name and contact information (such as email or phone number)
- Information you choose to share about your situation or support needs
- Information submitted through our website forms

You are always in control of what you share. We only collect what is reasonably needed to provide support.

How We Use Your Information

We use your information to:
- Respond to your inquiry
- Understand how we can support you
- Communicate with you about services
- Provide ongoing support if you choose to work with us

We do not sell or use your information for marketing.

Consent

By contacting us or submitting information through our website, you are providing consent for us to use your information in the ways described in this policy. You can withdraw your consent at any time, subject to legal or ethical obligations.

Confidentiality

We take confidentiality seriously. Information you share will be kept private except in the following situations:
- There is a risk of harm to you or someone else
- There are concerns about the safety or wellbeing of a child
- Disclosure is required by law

In these situations, we may need to share information with appropriate services or authorities. When possible, we will be open and transparent with you about this process.

Storage and Protection of Information

Your information may be stored using secure digital systems such as Google Workspace or other service platforms used to support communication and documentation.

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. Access is limited to those directly involved in providing support.

Limits of Privacy

While we take steps to protect your information, no system can guarantee absolute security. We aim to use reliable platforms and follow good practices to reduce risk as much as possible.

Access and Correction

You have the right to:
- Ask what information we have about you
- Request corrections if something is inaccurate
- Request that your information be removed where possible

We will respond to these requests in a reasonable timeframe.

Retention of Information

We keep information only as long as it is reasonably needed to provide services and meet any legal or ethical obligations. When information is no longer needed, it will be securely deleted or destroyed.

Questions or Concerns

If you have any questions about this policy or how your information is handled, you can contact us by clicking the button below.